Q: Where can I find the serial number or license key I just purchased? A: License keys/serial numbers are emailed out during normal business hours (6am - 5pm Pacific Time). After hours licenses are emailed up to 2 hours after purchase before 8pm Pacific Time. Remaining licenses will be emailed the following morning. For orders placed on a weekend after 8pm Pacific Time, licenses are filled the next day by noon. Volume or subscription products can take anywhere from 3-5 business days to fulfill. Q: How do I download my program? A: Download links are contained within the email containing the license from [email protected] Q: How do I get help with my installation? A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can call us at 1-800-318-1439 x 1 and speak with a representative to help resolve your issue. Q: I haven't received a receipt with my purchase and I cannot login with my email what do I do? A: Typically when this happens there is a typo in the email submitted at check out. You can write [email protected] for assistance. Q: I accidentally deleted the email with my download information how can I recover it? A: You can call us at 1-302-400-7860 and speak with a representative that will resend the download information.